1. Information we collect
We may collect personal, business, product, and communication information when you submit a form, call us, email us, request a quotation, share documents, or engage us for compliance services.
- Name, designation, company name, phone number, email address, and location.
- Product details, brand details, importer details, manufacturer details, factory information, and service requirements.
- Documents shared for compliance assessment, registration, certification, testing, renewal, audit, portal submission, or managed compliance support.
- Website usage details such as pages visited, form submissions, browser information, and general analytics data.
2. How we use information
We use collected information to understand your requirement, prepare service proposals, coordinate documentation, support certification workflows, respond to enquiries, maintain client records, send renewal reminders, and improve website experience.
3. Service coordination and third parties
For regulatory services, information may need to be shared with government portals, certification bodies, testing laboratories, auditors, authorized representatives, logistics partners, or other service partners strictly for project execution. We share information only where required for legitimate compliance work.
4. Document handling
Client documents are used for the purpose for which they are provided, including eligibility review, application preparation, testing coordination, renewal, audit preparation, portal filing, or compliance tracking. We take reasonable organizational and technical measures to protect documents from unauthorized access.
5. Communication
We may contact you through email, phone, WhatsApp, SMS, or other business communication channels regarding enquiries, proposals, project status, document requirements, renewals, regulatory updates, and service follow-ups. You may request to stop receiving non-essential communication at any time.
6. Cookies and analytics
Our website may use cookies, analytics tools, or similar technologies to understand traffic, improve usability, monitor performance, and enhance content. You can manage cookie preferences through your browser settings.
7. Data retention
We retain information for as long as needed to provide services, maintain business records, comply with legal obligations, support renewals, respond to disputes, and manage ongoing compliance relationships. Retention periods may vary depending on the nature of the service and applicable requirements.
8. Data security
We use reasonable safeguards to protect information against unauthorized access, alteration, disclosure, or loss. No website, email, storage system, or digital communication channel can be guaranteed to be completely secure, but we work to maintain responsible data handling practices.
9. Your choices
You may request access, correction, update, or deletion of information where applicable and legally permissible. Some information may need to be retained for legitimate business, regulatory, accounting, or legal reasons.
10. External websites
Our website may contain links to external government portals, certification bodies, laboratories, or third-party resources. We are not responsible for the privacy practices, content, or security of external websites.
11. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or data handling practices. The updated version will be posted on this page with a revised effective date.
12. Contact
For privacy-related questions, requests, or concerns, please contact Complise India using the official contact details below.